GMP99 believes gambling is entertainment — not a source of income, not an escape from problems. This page provides all the tools, guidance, and resources you need to stay in control and enjoy a healthy, enjoyable gaming experience.
GMP99 Control Tools
GMP99 provides a comprehensive suite of self-control tools — all accessible directly from your account settings
Set a maximum on how much you can deposit into your GMP99 account within a 24-hour period, per week, or per month. Once the limit is reached, the system will automatically block further deposits until the limit period resets. Limits can be reduced immediately, but increases are subject to a 24-hour waiting period.
Set how long you can play in a single session without interruption. When your set time is nearly up, GMP99 will send you a reminder. Once the time limit is reached, the session ends automatically and you will need to log in again — giving you a natural pause to reassess before continuing.
Take a break from the gmp99 platform for 7 days, 1 month, 3 months, or 6 months. During the exclusion period, you will not be able to access your account, receive promotional communications, or make deposits. This is a smart, proactive step when you feel you need to step back for a while.
If you decide to stop playing entirely, GMP99 fully supports that decision. Permanent self-exclusion closes your account permanently and prevents re-registration. All account funds will be refunded. This decision is final and we will honour it without question or pressure.
Beyond deposit limits, you can also set a maximum loss limit — the most you are willing to lose within a given period. Once that limit is reached, the system will block any further betting for that period. This ensures you never exceed what you can genuinely afford to lose.
GMP99 sends automatic alerts when your playing patterns show signs of risk — including a sudden increase in deposit amounts, unusually long playing sessions, or irregular betting patterns. These alerts are not judgements — they are a sign that we care about your well-being.
This is one of the most important pages on GMP99. We do not tuck it away in a hidden corner — we place it in the main menu because we are genuinely serious about the wellbeing of every Malaysian player who trusts our platform.
Responsible gaming means maintaining full control over your gambling habits so that it remains an enjoyable leisure activity with no negative impact on your life, finances, relationships, or mental health.
For most Malaysian players, spinning the jackpot slots on a weekend, watching an EPL match while placing a bet on your favourite football team, or sitting at a live baccarat table after work are perfectly legitimate ways to unwind — no different from catching a movie or going out for dinner. Problems only arise when gambling starts taking control rather than the other way around.
GMP99 defines responsible gaming through three straightforward principles:
GMP99 is committed to providing an environment where responsible gaming is more than just a slogan — it is an integral part of how our platform is designed and operated every day.
GMP99 builds our responsible gaming programme on five core pillars that reflect a genuine commitment — not mere regulatory compliance:
We do not wait for problems to arise before acting. The GMP99 system actively monitors gameplay patterns and issues early alerts when concerning signs are detected.
You are in the driver's seat. All self-control tools can be activated by you directly within your account — no complicated or embarrassing process required.
All odds, RTP rates, and bonus terms are stated clearly. There are no hidden conditions designed to confuse players or make it harder to withdraw winnings.
The GMP99 support team is trained to listen and help — not to judge. Reaching out to us about a gambling concern is a sign of strength, not weakness.
GMP99 also works with Malaysian authorities and counselling bodies to ensure players who need help can access the right professional resources. We do not view our responsible gaming programme as a business cost — it is an investment in the long-term trust of the Malaysian player community.
GMP99 does not target players showing signs of problem gambling with promotions or incentives to keep playing. This is a policy we uphold strictly, without exception.
Problem gambling rarely develops overnight — it grows gradually and can be difficult to recognise from the inside. Identifying early warning signs is the most important step toward staying in control. Here are 12 signs to watch for in yourself:
Using money set aside for rent, utility bills, food, or children's needs for gambling — even with the intention of it being "temporary".
Feeling compelled to keep playing after a loss in order to "win back" what was lost — this is an extremely dangerous psychological trap.
Lying or hiding gambling activity and the amount of money spent from a partner, parents, or family members.
Repeatedly promising yourself or others that you will stop or cut back on gambling, yet failing to follow through.
Using gambling as a way to escape work stress, financial problems, relationship conflicts, or negative emotional states.
Borrowing from family, friends, or worse — from licensed or unlicensed moneylenders — to fund gambling.
Missing work, being late to pick up children from school, or forgetting important appointments because of time spent playing or thinking about gambling.
Feeling uncomfortable, restless, irritable, or disoriented when unable to access the betting platform for even a short period.
If you identify two or more of the above signs in yourself, that is a clear signal to take action now. Contact GMP99 support or activate the self-exclusion tool in your account directly. There is no shame in acknowledging that you need help.
Activating self-control tools at gmp99 is straightforward and can be done entirely on your own without needing to contact customer support. Follow these steps:
Open gmp99.best in your phone or computer browser and log in with your username and password. If you have trouble logging in, contact our live chat support, available 24/7.
Click the profile icon in the top-right corner of the screen, then select "Settings" or "My Account" from the dropdown menu that appears.
In your account settings, you will find a "Responsible Gaming" or "Limits & Controls" tab containing all the tools available to you.
Choose the type of limit you want to activate — daily deposit limit (e.g. RM 100 per day), session time limit (e.g. 2 hours per day), or loss limit (e.g. RM 200 per week). Enter the appropriate value and click "Save".
GMP99 will send a verification code to your registered email or phone number to confirm the change. This ensures no third party can modify your limits without your authorisation.
The limits you set take effect immediately upon confirmation. Keep in mind — you can reduce your limit at any time with instant effect, but increasing a limit requires a 24-hour waiting period as an added safeguard.
If you need assistance during this process, gmp99's support team operates 24/7 and is ready to help you via live chat in Bahasa Melayu.
Self-exclusion is one of the most effective tools available to players who feel they need to take a break or stop altogether. GMP99 offers two types of self-exclusion:
Choose your break period: 7 days, 30 days, 90 days, or 180 days. During this time:
An option for those who have made a final decision to stop. Once activated:
To activate self-exclusion, go to Account Settings > Responsible Gaming > Self-Exclusion. You can also reach our support team directly via live chat, and they will process your exclusion request promptly without any delays or attempts to talk you out of it.
GMP99 will not contact players who are under self-exclusion with offers to return. We fully respect your decision and will support your recovery journey in the most meaningful way we can.
Answer the following questions honestly. This is not a test — it is a way for you to get a clearer picture of your playing habits. Tick the box for each statement that has been true for you in the past 30 days:
There are many misconceptions about gambling that can lead to unhealthy habits. GMP99 wants to clear up some of the most commonly heard myths:
"I haven't won in a long time — my turn must be coming soon."
This is known as the "gambler's fallacy". Every slots spin or baccarat hand is an independent event, unaffected by previous outcomes. The RNG does not "remember" how long you have been on a losing streak. There is no guaranteed "turn" in a game of chance.
"I can handle this on my own — I don't need anyone's help."
Problem gambling is a recognised mental health issue that often requires outside support to overcome. Seeking help is a sign of maturity and strength — not weakness. Many Malaysian players have successfully recovered with professional support.
"I only have a minor problem — it's nothing like what a real addict goes through."
Problem gambling exists on a wide spectrum. You do not need to lose everything before you are entitled to help. Addressing a small problem now is far easier than dealing with a major crisis later.
"If I hit one big win, all my debts will be cleared."
Evidence shows that players with problem gambling who win a large sum of money tend to keep betting until it is all gone. Settling debts in a planned, systematic way is a far more effective and reliable approach.
"Platforms like GMP99 don't care about players — they just want my money."
GMP99 makes genuine investments in responsible gaming programmes because we understand that the long-term success of our platform depends on the trust of the Malaysian player community. Players who gamble in a healthy and responsible way are the players who stay with us for the long haul.
GMP99 takes the protection of minors extremely seriously. Our platform is exclusively for players aged 21 and above who are residents of Malaysia.
Steps we take to prevent underage access:
Advice for parents and guardians:
Anyone who becomes aware that a minor is using the GMP99 platform is encouraged to report it to us at support@gmp99.best immediately. Your report will be kept strictly confidential and action will be taken within 24 hours.
GMP99 believes no player should face a gambling problem alone. Here are professional support resources available to players in Malaysia:
Malaysia's national community helpline, operating 24 hours a day, 7 days a week. Provides free telephone counselling in Bahasa Melayu covering a range of issues including financial difficulties and addiction.
Government hospitals across Malaysia provide psychiatric and counselling services for addiction issues, including problem gambling. Referrals can be made through your family doctor or the nearest health clinic.
The official Ministry of Health Malaysia portal lists mental health centres and counselling services near your location nationwide.
There are various Malaysian NGOs that provide voluntary support for addiction-related issues. Contact the Department of Social Welfare Malaysia (JKM) for information on NGOs operating in your area.
GMP99 also provides links to these support resources within your account under the "Responsible Gaming" section. If you need help finding the right resource, our support team can connect you with the relevant service without any judgment.
Taking the step to seek help takes real courage. GMP99 will fully support every player who takes that step — including by processing self-exclusion immediately and returning all account balances without delay or obstacle.
GMP99 has a support team trained specifically to help players who have concerns about their gambling habits. The team operates with an empathetic, non-judgmental, and solution-focused approach.
How to reach us for responsible gaming support:
When you contact us regarding responsible gaming concerns, we commit to:
This gmp99 Responsible Gaming Policy was last updated on January 2026. If you have feedback on how we can improve this programme, we sincerely welcome your suggestions at responsible@gmp99.best.
All self-control tools are available free of charge to every member. Register today, set your limits, and enjoy over 800 games with a minimum deposit of RM 10 via Touch 'n Go or DuitNow.
Also read other important policies and guides for a better gaming experience
GMP99 believes every Malaysian player deserves to enjoy gambling as safe, entertaining recreation. We invest in self-control tools, support team training, and partnerships with counselling organisations because we genuinely care about our members' well-being — not merely to satisfy regulatory requirements.
Read also: Terms & Conditions·Privacy Policy. All gmp99 services are for individuals aged 21 and above only. If you need help, contact Talian Kasih at 15999.
Play Smart, Live Balanced
Register now and access all self-control tools for free. Set your limits, deposit a minimum of RM 10 via Touch 'n Go or DuitNow, and enjoy over 800 games with complete peace of mind.